Club Director Update-Scams

Membership protection

We value you as our member and would like to keep you informed about any scams that may target timeshare owners. Please take some time to read about the kinds of scams that could affect you below so that you know what to look out for.

Rental Scams

Rental scams are a very common way for vacation owners to fall for fraudulent deals because renting your time to others can seem like a good option if you are not going to use your vacation time for a given year. Owners are asked to pay a fee up front in order to help find a person to buy their vacation time for the year. Once this fee is paid the owner never hears back from the so-called rental company. There are many rental agencies out there that work on commission or rent privately; just be sure to do your research and never pay any fees up front to avoid falling for a scam.

Resale Scams

Resale scammers contact the owners of timeshares and claim that they have a buyer for your membership. Usually the price offered seems like a great deal, and appears that the owner would make money from the transaction. The scammer will claim to be a resale representative and may contact you by phone, email, or mail. Usually, they will state that Mexican law requires the timeshare owner to pay a tax or fee in advance to sell their timeshare. They will often guarantee the reimbursement of this tax or fee once the timeshare ownership has been transferred. Once the member has sent the resale company this tax or fee, the resale company vanishes, and the owner never receives reimbursement, and their timeshare is never put up for resale.

Often times scammers will ask you to pay a fee to be introduced or receive the contact information for a potential buyer. However, that person doesn’t really exist.

Scams to Get You Out of a Scam

Currently, this is one of the most popular types of scams for timeshare owners. These scammers will contact you and claim that they work for a law firm or the government and want to help protect you from scams or to get out of a scam. They will ask you for money up front and/or personal information, such as your social security number. These scams may also come up online as you are searching for information about timeshare memberships. Do your research, read the content for simple spelling or grammar errors, and make sure the site is secure to avoid being scammed. If you do not initiate contact with a company, there is a good chance that they may be a scammer.

If it seems too good to be true, it probably is.

Whenever a company asks for an upfront fee of any kind, this is usually a scam.

If You Are Involved in a Scam

If you think that you have been involved in a scam, please report the incident to us by emailing memberservices@resortcom.com. Once you have reported the issue to us, please take the following actions:

  1. Make a complaint with the Federal Trade Commission. Contact the Business Fraud Division by calling 1-877-382-4357.
  2. Report your experience to the Attorney General’s Office in your home state. Please consult this site [http://www.justice.gov/usao/find-your-united-states-attorney] to find contact information based on your state.
  3. Report fraud to the American Resort Development Association (ARDA) by calling 855-416-6187 or emailing customerservice@arda.org.

 

 

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