Cancun Resort Update-The Perfect Room Program

The Perfect Room Program is part of our commitment to provide inspiring vacation experiences for everyone. We dedicate time to perform regular maintenance on the property to ensure that you feel at home while on vacation.

The steps taken to make sure that each suite meets our “perfect room” standards include:

  1. Auditing of suites to make sure all room standards are met.
  2. Preparing or replacing any necessary equipment, appliances and room amenities.
  3. The transformation process addresses any needs, improvements, or replacements the room requires.
  4. Result-delivery of a perfect suite.

Many departments, including the resort’s senior management, maintenance crew, housekeeping, and Premium Services, are involved in The Perfect Room process to make sure that all members and guests receive the best room possible.

To be deemed a “perfect Room” all furnishings, surfaces, and articles must be free of dust, stains, chips or defects. The room is void of any functionality issues that may affect the efficiency and quality of your vacation. The Perfect Room Program makes sure that the needs of every member and guest are anticipated before arrival, allowing you to have the most relaxing vacation possible.

2 Comments

  • I’m not sure if this is the right place to ask this question,but a few years ago I was at the resort and the beach was a mess. I’m wondering if they have fixed this problem?

    • Hi Alice,

      Thank you for your inquiry. I am sorry to hear that you were not able to enjoy the beach a few years ago during your last vacation. The concerns that you have described above are not the current conditions of the beach. Currently, members and guests are able to enjoy various beach activities and relaxing on the beach at the resort. If you have any more questions about your upcoming vacation please feel free to reach out to us on here, our Facebook page, or by emailing memberservices@resortcom.com.
      Wishing you a wonderful, upcoming vacation!
      Brittany

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