Cancun Resort Update-Q & A

  1. What activities are available at Villa del Palmar Cancun for kids?

Villa del Palmar Cancun has a Kids Club that is open daily from 9:00 am to 5:00 pm. The Kids Club is complimentary for all members and guests staying at Villa del Palmar Cancun. The resort also offers babysitting services for a maximum of two children for $15 per hour.

Villa del Palmar Cancun offers the following kids’ activities:

    • Hand Crafts
    • Board Games
    • Art
    • Video Games Contest
    • Spa time-featuring a relaxing massage specially crafted for kids
    • Cooking lessons
    • Movie Time
    • Beach Soccer
    • Sand Castle Building
    • Pool Games

Cancun Kids Club2. What is your Check in & Check out time?

      • Check in time: 4:00 PM
      • Check out time: 11:00 am

3. Do you have a Hospitality Suite that I can use prior to check-in or after check-out to rest or relax while the room is being prepared or due to a late flight?
Yes, Villa del Palmar Cancun has a Hospitality Suite that is available for all members and guests 24 hours a day, 7 days a week. The Hospitality Suite has a rest area, television, pool table, kitchenette, showers, lockers for men and women, and restrooms.

4. Do you have a Steam room at Villa del Palmar Cancun? Is there a fee and what is the daily schedule?
Villa del Palmar Cancun does have a hydrotherapy area that includes a steam room, hot tub, cold plunge, and warm pool. The hydrotherapy area is included with all spa services. The hydrotherapy area is $20 USD per person for members and guests that do not purchase spa services.


      1. Do you offer Wi-Fi Internet service and is there a fee?

Villa del Palmar Cancun offers Wi-Fi Internet. Wi-Fi is complimentary for members who are allowed the following number of complimentary devices per room:

Studio-2 devices, 1 bedroom-3 devices, 2 bedroom-4 devices

Members using more than the complimentary number of devices per room will be charged $10 USD per day per device. There is a fee of $10 USD per day for guests and guests of members for each device. Please check with your concierge for additional information.

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      1. Is The Villa Group a smoke-Free property?

Yes, we are a smoke-free property. At Villa del Palmar Cancun there are designated smoking areas outside of the Palmita Terrace and the Lobby. These smoking areas are marked with signs and are the only places on property where smoking may take place.

The Villa Group’s No Smoking Policy is as follows:

The enjoyment and safety of our members and guests during their visit is what we strive for every day. To assist us in this endeavor, all units, lobbies, pool areas and restaurants within any Vacation Club property have been designated as non-smoking. We regret any inconvenience this may cause. However, we ask that you work with us in this regard to assist us in keeping our guests safe, keep our cleaning costs lower, and consider those who may not be able to tolerate the odor. Additionally, smoking sections have been designated by the motor lobby to the right or on the beach areas. Please refrain from smoking in any other area mentioned above. Should Management be informed of smoking in the room, additional fees will be added to your bill to off-set the cost of the cleaning. We appreciate your consideration in this matter.


      1. Do you offer free parking to your guests?

Yes, a complimentary parking facility is available for all members and guests staying at Villa del Palmar Cancun. We also offer complimentary valet parking.

8. What is your room occupancy?

Maximum Occupancies:

      • Studio: 2 adults & 2 children under the age of 12
      • One Bedroom Suite: 4 People maximum
      • Two Bedroom Suite: 6 People maximum
      • Three Bedroom Suite: 8 People maximum

*These occupancies are strictly adhered to for the safety of everyone involved.

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9. Is it safe to swim in the ocean in Cancun?

Yes, swimming in the ocean is a favorite vacation experience for many in Cancun.

10. How far is the Airport from Villa del Palmar Cancun?

35 minutes or 26 km


11. How far is Villa del Palmar Cancun from downtown?

20 min or 11 km

Cancun Mexico - 12 December 2015: CANCUN inscription in front of the Playa Delfines beach

12. Are the beaches private or public?

All beaches in Mexico are public but resorts have areas cordoned off areas with ropes for their guests’ comfort (this is a limited area).

Photo: Tulum Beach & Ruins
Photo: Tulum Beach & Ruins

13. What are the most popular activities offered in Cancun?

      • Beaches
      • Shopping Malls
      • Tours & Activity Excursions
      • Adventure Parks such as Xplor and Xel-ha
      • Isla Mujeres
      • Cenotes (large water holes with subterranean rivers)
      • Sian Ka’an Biosphere
      • Archaeological ruins
Photo: Chichen Itza, Archaelogical Site

14. What favorite beaches are nearby Villa del Palmar Cancun?

Many visitors enjoy spending time on Cancun’s powdery white sands and enjoying the turquoise blue waters. Cancun’s Hotel Zone is shaped like a number seven and there are many beaches in this area for all to visit.

At the top of the number seven is the Bahia de Mujeres, which is ideal for swimming and snorkeling due to the shallow water. To the right of Bahia de Mujeres is the Caribbean Sea. To the left of the number seven is the Nichupte Lagoon, a saltwater lagoon that is popular for jet skiing, sailing, kayaking, and windsurfing.

Isla Mujeres is just a ferry ride away from Villa del Palmar Cancun and features beaches, a village, and boutique shops.

Isla Mujeres 1
Photo: Isla Mujeres

Nearby Beaches:

    • Playa Las Perlas: The closest beach to the city of Cancun located in the middle of Hotel Zone. This beach has almost no waves, making it an ideal place for swimming.
    • Playa Langosta: This beach is a popular destination for locals and also has the dock for the Dolphin Discovery excursion and one of the many Isla Mujeres ferries. This beach is great for children because it has calm water.
    • Playa Tortugas: This beach has deeper water than many other beaches in the area and but also features shallow areas for children making it a great place for families. There are several restaurants here, a ferry to Isla Mujeres, and an indoor craft and flea market.
    • Playa Delfines: This popular beach offers Jet Ski rentals and is away from hotels, making it a relaxing escape for many.
    • Playa Caracol: A popular beach for active enthusiasts that offers many water sport rentals.
      Photo: Playa Delfines
      Photo: Playa Delfines

      15. What ruins are closest to the resort?                                                                                             El Meco ruins are ten minutes away from Villa del Palmar Cancun. For more information on these ruins, please click here.

      small meco

      16. What are popular shopping areas in Cancun? Cancun is a popular shopping destination with a variety of malls, markets, and boutiques. You can find a selection of artisan products, European goods, fine jewelry, designer clothing, and many other unique items in Cancun. For recommended shopping locations, click here. 

      Photo: Souvenir Stand in Tulum
      Photo: Souvenir Stand in Tulum


  • As a 10 year owner with the Villa group I don’t feel I get my money’s worth from an all inclusive so I have never purchased the packages. I simply do not eat or drink enough to make it worth my ‘Canadian’ dollar. Is it mandatory to have to pay for all inclusive at Villa del Palmar Cancun or can I purchase food and drinks as I wish from the restaurants on site?

    • Hi Linda,

      Thank you for sharing your feedback with us. All-inclusive meal plans are optional and you can purchase food and beverages a la carte at Villa del Palmar Cancun. Hope this helps!

      Best Regards,


  • Regarding the question above about the Villa Group’s no smoking policy…Is smoking allowed on the patios or balconys of the rooms?

    • Hi Sandra,

      Thank you for your inquiry. Smoking is only allowed in the designated spaces at each resort and is not allowed on the patios or balconies.

      Best Regards,


  • Hi, We haven’t used our points since we purchased timeshare at Los Cabo 3 years ago. Now we wanted to see Cancun with our family and friends in the week of New Year 2016, but there are many restrictions and apparently we cannot use it on the block weeks which is Christmas and new year. We don’t remember that when they did the presentations, I do understand now after calling the reservations. Is there a way that we can book rooms for 10 people. It could be 3 rooms or 2 big rooms All inclusive fr Dec 29, 2016 – Jan 2, 2017. Is there a member price? Thank You

    • Hi Jessica,

      I have forwarded your request to our Call Center so that an agent can give you account specific information.

      Best Regards,


  • Linda – you are lucky. We typically have exhausted our American dollar by about 2PM, alongside the pool 🙂 Love the all-inclusive plans.

  • I’ve seen references in Trip Advisor that VDP Cancun provides a complimentary shuttle service for trips to and from downtown Cancun. Could you please provide details?

    • Hi Deb,

      Thank you for your inquiry.

      Grocery stores are approximately a 25 minute drive away from the resort in Cancun.

      There is a Walmart SuperMarket at this address: Av. Coba Mza. 2 Lte. 2, Super Manzana 21, 21, 77500 Cancún, QROO, Mexico

      There are a few other local supermarkets, such as Superama, which is located at Av Contoy, SM 11, 77504 Cancún, Q.R., Mexico

      There is a Palmita Market onsite at the resort that has groceries, toiletries, souvenirs, etc.

      Hope this helps!

      Best Regards,


  • You never mentioned Costco… Walmart owners ( Walton family) are the cheapest people in the world and one of the richest… 3/4 of their employees in the U.S. have to collect food stamps to survive… I wont shop there… So can you tell me where Costco is please… 🙂

    • Hi Peter,

      Absolutely-there is a Costco approximately 20 minutes away from the resort in Cancun.

      Here is the address: Mza. 4, Lote 2, SM 21, Benito Juárez, 77500 Cancún, Q.R., Mexico

      Costco’s phone number is 01(998)881-02-50

      Best Regards,


  • Is the Villa Group building a new resort outside Cancun near Tulum/Playa del Carmen area? If so when will this be opening?

    • Hi Nancy,

      Yes, there is a new resort being built in Cancun. We will be releasing more details within the next month or so as we are currently finalizing all details.

      Best Regards,

    • Hi Paula,

      Thank you for reading our blog and submitting an inquiry. A cab ride from downtown to Villa del Palmar Cancun averages $30 USD. For the most accurate price please consult the cab company as the price depends on exact mileage and people in the vehicle. If you would like, you can email the Cancun Cab Company for more information regarding transportation. Hope this helps!

      Wishing you a fantastic vacation!

      Best Regards,

  • About how much does a taxi cost from the airport to the resort? How much do you charge for the roundtrip airport shuttle?

    • Hi Cindy,

      Thank you for reading our blog and submitting an inquiry.

      Due to the taxi union restrictions in Cancun, Villa del Palmar Cancun no longer offers shuttle transportation to or from the airport.
      A taxi one way to or from the airport costs approximately $35 USD. Please ask your taxi for their prices as these may vary. Hope this helps and wishing you a wonderful, upcoming vacation!

      Best Regards,


    • Hi Dani,

      Thank you for your inquiry. The costs of all on site restaurants are similar at all Villa Group properties.

      Happy traveling!

      Best Regards,


  • I was wondering what taxi company do you recommend to use from the Airport to the resort…. I will be coming for a month in February… Also what would be the BEST Tour company to use for trips to Telum, Cozumel ect…..

    • Hi Peter,

      Thank you for reading our blog and submitting your inquiry.

      We do not have a specific taxi company to recommend. We just recommend taking one from the airport as there will be many waiting there for new customers. In regards to the tours, there is a travel agency on site at Villa del Palmar Cancun right next to the Palmita Market that can recommend tours for you based on your interests.

      Best Regards,


  • We are planning on visiting in May, 2017. Once we book, do you have a concierge here that will assist with all inclusive plans and tours prior to our arrival? That typically happens when we go to VDP Puerto Vallarta. Thank you.

    • Hi Greg,

      Thank you for taking the time to read our blog and submit your inquiry.

      Once you book your vacation, we do have a concierge that will contact you and assist with travel plans prior to arrivals. The concierge usually contacts you 2-3 months prior to your vacation. If you would like assistance sooner please email and we will have a concierge contact you sooner.

      Wishing you a wonderful, upcoming vacation!

      Best Regards,


  • We are arriving on 12/8 and will take the ADO from the airport to downtown Cancun. From there what bus do we take to Villa del Palmar Cancun? It’s been several years since we visited but I thought they had a specific number or color.

    Also, my reservation is for a 2-bedroom. Can you arrange to get me a room where one of the bedrooms has 2 beds?

    • Hi Lisa,

      Thank you for taking the time to read our blog and submit your inquiry. Please be advised that we are currently looking into your inquiry with the resort and will get back to you as soon as possible with an answer. In the meantime, we appreciate your patience.

      Best Regards,

  • We are planning to be at VDP-Cancun from Jan 23 to Feb 6 and are trying to get another one bedroom or a two bedroom to share with friends. We have owned at VDP-Cabo for over 10 years and look forward to seeing our Cancun resort! Our friends who would like to visit with us are also very interested in hearing the advantages of owning at VDP but we have been unable to find a vacancy for them to rent through us a one bedroom or share a two bedroom with us? Any help or advice is much appreciated!

  • I’m contemplating a visit in MAY 2017 and found that there are two efficiencies (studios) available…one during week of 13-20 MAY and the other 20-27 MAY. I did look at the amenities of a studio. What I didn’t see was if there was seating other than the king or double beds. I didn’t see a sofa or a small table. Both of the weeks are VGR and saw that it wasn’t a requirement to pay for an all inclusive meal plan. Is this correct? If there is an option of paying for an all inclusive plan, is there a site where I can turn to so that I may see what the costs are and what is included and what isn’t? Thank you

    • Hi Sylvia,

      Thank you for reading our blog and submitting your inquiry. Please be advised that the prices from the hotel are different than the prices from the membership. Please call Member Services at 800-852-4755 for member specific details. It is optional to purchase a meal plan when staying at the resorts. Happy vacationing!

      Best Regards,


  • Is there a laundromat at the Cancun resort like the one at VDP PV right next to Palmita Market… I hope I don’t have to pack my dirty laundry downtown Cancun to do it… Im sure there is a answer to this…

    • Hi Peter,

      We look forward to welcoming you to Cancun! Wishing you a wonderful vacation!

      Best Regards,


  • My girlfriend and I will be coming to Loreto next month and we have a small dilemma. We would like to purchase the All-Inclusive meal and drink option but we also very much want to explore Loreto throughout the day. If we do purchase the All-Inclusive package can we take meals with us for that day or do they have to be consumed on the property?

    • Hi Chris,

      Thank you for your inquiry. Please be advised that the All-Inclusive meal plan meals need to be consumed on property. You cannot order all of your meals for the day in the morning and take them with you.

      Hope you enjoy your upcoming vacation!

      Best Regards,


    • Hello Collister,

      Yes, you can rent a rental car at the resort. If you would like to reserve this prior to arrival please use the resort contact information on your Confirmation Letter to connect with the resort and set this up. Enjoy your vacation!

      Best Regards,



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