Sometimes, it becomes necessary to update your email address. Maybe you’ve switched to a new provider, or your old email account is no longer in use. But don’t worry, we’ve got you covered! Updating your email address with us is simple and ensures that you…
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Have you ever found yourself in Mexico trying to reach a US toll-free number and ended up frustrated because you couldn’t get through? Well, you’re not alone. Many people face similar challenges due to the difference in dialing codes. However, don’t fret, as there are…
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Here at The Villa Group Resorts, we understand that you’ve most likely traveled from far away to get to paradise, and we want to get you in vacation mode the minute you set foot on any of our luxury resorts in Puerto Vallarta, Riviera Nayarit,…
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As a member, we want to ensure that you feel well-informed about all the benefits and resources available to you with your membership. At UVCI, we are committed to providing exceptional service and support to all of our members. As a member, you’ll receive regular…
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Our resorts have supported a mandatory service fee for ten years, when it was first implemented in response to changing industry standards and appeals from hospitality unions that staff our resorts. If you have traveled to any of our resorts in that time, this fee…
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Get the most out of your Club membership by participating in an exchange program with Interval International (II) or Resort Condominiums International (RCI), the two main vacation ownership exchange companies. These programs are designed to give Vacation Club members more flexibility and choice to enhance…
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Great news – your All-Inclusive Meal Plan just got even better! We are happy to announce that effective January 1, 2023, Club members will notice that enhancements have been made to all meal plans at the Villa Group Resorts. This article covers all the new…
Continue ReadingDear Member, As we approach the new year, I want to send you along with your friends and families a big hug and well wishes this holiday season. The holidays are always such a fun time to get together with friends and family to celebrate…
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The most common question we receive is “What is the difference between UVCI (Universal Vacation Club International), ResortCom, and The Villa Group?” While we all work very closely together, we do have differences and each team focuses on a distinct part of your membership experience….
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This past March we sent out an article “Re-Introducing Your Onsite Club Specialists”. Please be advised that the “Club Specialist” role is no more and has evolved into a position that is now titled “Member Experience Creator”. We are very excited about these updated roles…
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