Club Director Update-Things to Know!

Did you know we have a new member check in policy in Puerto Vallarta?

PV lobby

Now, instead of checking in at the Front Desk at either Villa del Palmar Puerto Vallarta or Flamingos, you will be greeted by a staff person and escorted to a more comfortable location to check in. This new process is for members only. From the moment you arrive, your week of relaxation begins.

When you pull up to the motor lobby, the bell-boys and/or Member´s Concierge will greet you and walk you to the new check in area. At Villa del Palmar Puerto Vallarta, it is located on the left side of the entrance building and underneath the Spa. At Villa del Palmar Flamingos, it is located just before the Palmita Market, outside of the main lobby. These locations have several tables with chairs where members can be seated and experience a more personal check in. Additionally, the Front Desk and Member Concierge staff now use portable tablets to check you in while you are comfortably sitting. Their tablets connect to the Hotel and UVC systems so in case they need to verify any account or reservation information, they have the ability to do so right there while you relax. The hours for this new check-in process are currently from 1 to 5 pm on Saturdays only, as this is when the resorts experience the bulk of the check ins.

Let us pamper you from the moment you arrive. We hope you enjoy this new personal touch and that it will be a great start to a great vacation!

Do you know why room capacities are so important to confirm at the time of reservation?

Club Director-room update

Each unit type has very clear guidelines for room occupancies, which are set to ensure your safety, comfort and the efficient management of the hotel. Your reservation agent can assist you in making sure your booked unit type adequately accommodates the total number of guests in your party. Here is the maximum occupancy allowed for each room configuration:

-Studio: 2 adults and 2 children under 12 years old

-1 Bedroom: 4 people

-2 Bedroom: 6 people

-3 Bedroom: 8 people

When you arrive at the resort, it’s important to us that your room is ready. The last thing you want after a long and tiring day of traveling is to arrive, and then, because of confusion as to the size of your group, not have a room available. Who wants to be stuck in the lobby waiting to see if the hotel can accommodate you, when you could be in your room with your shoes off, blending your first batch of margaritas!?

We want you to start your vacation off the right way. Therefore, we can’t stress enough how important it is to be accurate with the number of guests in your group at the time of reservation. Please be sure to call back if the total number of guests changes, so we can adjust your reservation if necessary, and make sure that the hotel is holding the correct size unit for you. See you soon!

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