How We Are Preparing for Your Return

At Universal Vacation Club International, ResortCom, and the Villa Group, we thrive off being able to deliver world-class experiences to our members. Our staff has worked diligently to make the best of a difficult situation that severely impacted many lives, travel, and the world. Our dedicated representatives are focused on providing you with compassionate service that is from the heart. While utilizing sanitation and social distancing requirements provided by the CDC (Center for Disease Control & Prevention) and WHO (World Health Organization), our organization is working to ensure that we are ready to welcome you back to paradise as soon as it is safe for you to arrive.

Our ultimate mission during this time is to ensure that our properties are in pristine condition and ready for you to enjoy. Below we share a few of the ways our staff have been training, renovating, and improving each of our properties in preparation for your return!

  • Team members have resumed staff development and training to ensure our representatives are equipped with adequate skills to continue enhancing your vacation experience.
Staff at TPC Danzante Bay at Villa del Palmar at the Islands are using this time to complete aerification of the award-winning golf course. This process improves the health of the course and will make the course play even better than before!
  • Training has been focused on reviewing and upholding Preverisk food, beverage, health, and safety standards.
  • Staff members have received refresher courses related to efficient and friendly customer service protocols.

  • Maintenance team members at each property are diligently making your home away from home as beautiful as ever, working on renovations and upkeep to the landscaping and terrain surrounding the resorts.
Hand painted mural being completed by one of our talented maintenance team members Ulises Lopez, at the El Patron Restaurant located at Villa del Palmar Puerto Vallarta.
  • Pools and Jacuzzi’s at each property are being drained, serviced, and given a deep cleaning.

  • Housekeeping and maintenance teams are repainting, conducting preventative maintenance, detailing, and adding additional improvements to each of the rooms, sidewalks, recreation, and lounge areas.
Our professionally trained Villa Group gardeners and landscapers have been hard at work maintaining the irrigation systems, planting flowers, and trimming hedges.
  • Professionally trained electricians and plumbers are actively inspecting each hotel’s operating systems and facilities, such as the AC units, plumbing, heating, and lighting.

We want to thank every one of you for your positivity, kind words, and support. At a time where we all feel so far apart, your thoughtful messages of hope have motivated us and made us feel even closer to you. From the bottom of our hearts, we can’t wait to welcome you back to your home away from home and say hello to you in person. Until then, stay safe and take care of yourselves and your loved ones.

4 Comments

  • We are grateful for all the efforts the staff are taking to make our homes away from home safe and sanitary. Gracias!
    May God bless each and every one of you and keep you well and happy until we get to see you again.

  • Thank you for all you are doing to ensure our return is safe! Villa del Palmar is the best! Our June trip is cancelled in Cancun, but maybe we will see you in September in Vallarta! God bless!

  • We are so looking forward to our trip to Flamingos in late February. We are happy to see that all these difficult protocols are being followed, your properties are always pristine. so we know they will sparkle. See you this winter. Love to all.

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