Puerto Vallarta Resort Update-Q & A

  1. What activities are available at the resorts for kids?
    • Villa del Palmar Flamingos has a Kids in Paradise Club on site for children 4 to 12 years old. This Club is open daily from 9:30 am to 2:00 pm and 3:00 pm to 4:00 pm. Prices vary depending on the length of stay and number of days attended.
      • A half-day costs $25 USD. The cost of a half-day includes activity materials.
      • Hourly prices are $12.00 USD per hour and per child.
    • Villa del Palmar Puerto Vallarta has a Kids Club on site for children 4 to 12 years old. This Club is open daily from 10:00 am to 12:00 pm and 3:00 pm to 5:00 pm. Prices vary depending on the length of stay and number of days attended.
      • A half-day costs $25 USD. The cost of a half-day includes activity materials.
      • Hourly prices are $12.00 USD per hour and per child.
    • Please ask your concierge for additional information.

Villa del Palmar Flamingos and Villa del Palmar Puerto Vallarta offer a variety of kid’s activities such as sand castle building, Zumba, pool games, board games, sports, paddleboard lessons, and craft making. These activities are for children only and parents do not need to supervise their children during these activities. Activity schedules change weekly so please check with your concierge for the most current Kids Club schedule.

kid

  1. What is your check in & check out time?

At Villa del Palmar Flamingos check in is at 4:00 pm and check out is at 11:00 am.

At Villa del Palmar Puerto Vallarta check in is at 4:00 pm and check out is at 11:00 am.

  1. Do you have a Hospitality Suite that I can use prior to check-in or after check-out to rest or relax while the room is being prepared or due to a late flight?  

Yes, both resorts have a Hospitality Suite that is available for all members and guests. At Villa del Palmar Flamingos the Hospitality Suite is open daily from 9:00 a.m. to 9:00 p.m. At Villa del Palmar Puerto Vallarta the Hospitality Suite is open daily from 7:00 am to 10:00 pm. The Hospitality Suites at both Villa del Palmar Flamingos and Villa del Palmar Puerto Vallarta have a television, showers and lockers for men and women, one pool table, restrooms and a rest area.

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  1. Do you have a sauna and steam room at Villa del Palmar Flamingos and Villa del Palmar Puerto Vallarta? Is there a fee and what is the daily schedule?

Villa del Palmar Flamingos has a sauna and steam room in the Tatewari Spa. These facilities are open daily from 8:00 a.m. to 8:00 p.m and there is a daily charge of $16 USD to use the sauna and steam room. With the purchase of a spa service, the daily fee for the sauna and steam room is waived. Please see your concierge if you have any questions regarding this service. Villa del Palmar Puerto Vallarta has a complimentary sauna facility inside the fitness center that is open Monday thru Friday from 7:00 am to 9:00 pm and Saturday and Sunday from 7:00 am to 8:00 pm. Please see your concierge if you have any questions regarding this service.

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  1. Do the resorts offer Wi-Fi Internet service and is there a fee?

Both Villa del Palmar Flamingos and Villa del Palmar Puerto Vallarta offer Wi-Fi internet. Wi-Fi is complimentary for members and members are allowed the following number of complimentary devices per room:

Studio-2 devices, 1 bedroom-3 devices, 2 bedroom-4 devices

Members using more than the above number of devices per room will be charged $10 USD per day per device. There is a fee of $10 USD per day for guests and guests of members for each device. Please check with your concierge for additional information.

Internet in room

  1. Is The Villa Group a smoke-free property?

Yes, we are a smoke-free property. At Villa del Palmar Flamingos and Villa del Palmar Puerto Vallarta there are designated smoking areas outside on the beach areas and outside of the main lobby (Motor Lobby). These smoking areas are marked with signs and are the only places on property where smoking may take place.

The Villa Group’s No Smoking Policy is as follows:

The enjoyment and safety of our members and guests during their visit is what we strive for every day. To assist us in this endeavor, all units, lobbies, pool areas and restaurants within any Villa Group Resort property has been designated as non-smoking. We regret any inconvenience this may cause. However, we ask that you work with us in this regard to assist us in keeping our guests safe, keep our cleaning costs lower, and consider those who may not be able to tolerate the odor. Additionally, smoking sections have been designated by the lobby to the right or on the beach areas. Please refrain from smoking in any other area mentioned above. Should Management be informed of smoking in the room, additional fees will be added to your bill to off-set the cost of the cleaning. We appreciate your consideration in this matter.

  1. Do you offer free parking to your guests?

Yes, a complimentary parking facility is available for all members and guests staying at Villa del Palmar Flamingos and Villa del Palmar Puerto Vallarta. The resort does not offer valet parking service.

8. Is there a car rental on-site?

At Villa del Palmar Flamingos, Dollar Rental Car is available from 9:00 am to 4:30 pm daily in the main Lobby in front of the Front Desk. At Villa del Palmar Puerto Vallarta, Dollar Rental Car is available from 9:00 am to 5:00 pm daily in the main Lobby next to the fountain.

9. What is your room occupancy?

Maximum Occupancies:

Studio: 2 adults & 2 children under the age of 12.

One Bedroom Suite: 4 People maximum

Two Bedroom Suite: 6 People maximum

Three Bedroom Suite: 8 People maximum.

*These occupancies are strictly adhered to for the safety of everyone involved.

pv room

10. Is it safe to swim in the ocean in Rivera Nayarit and Puerto Vallarta?

There are many beaches to visit in the local area; however, not all beaches are safe for swimming due to the strong current. The resorts have signage to indicate the areas that are safe for swimming, depending on the weather. Please check with the Activities Department or the Security Department at the resorts should you have any questions.

11. How far is the airport from the resorts?

Villa del Palmar Flamingos is 10 miles or 30 – 40 minutes away from the airport.

Villa del Palmar Puerto Vallarta is 2.6 miles or 10-20 minutes away from the airport.beautty

12. How far are the resorts from downtown Puerto Vallarta?

Villa del Palmar Flamingos is 15.6 miles or 45 – 50 minutes driving.

Villa del Palmar Puerto Vallarta is 2.7 miles or 20-25 minutes driving.

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13. How far are the resorts from the small town of Bucerias?

Villa del Palmar Flamingos is 3.7 miles or 10-15 minutes driving distance from Bucerias.

Villa del Palmar Puerto Vallarta is 13.7 miles or 40-45 minutes driving distance away from Bucerias.

bucerias

14. Are the beaches private or public?

All beaches in Mexico are public but resorts have areas cordoned off with ropes for their guests’ comfort (this is a limited area).

beach

15. What are the most popular local activities?

Flamingos Area Top Activities:

Sport Fishing Snorkeling & diving
Golf Hiking
Sunset Cruise Zip line adventure
Parasailing Sky Tours
Swim with Dolphins Whale Watching Tour  (December thru March)

flamingos harbor

Puerto Vallarta Area Top Activities:

Eco Tours to Sierra Madre Swimming with Dolphins
Boat Tours Whale Watching Tours (December thru March)
Sport Fishing Food Festivals
Canopy Tours The Malecon (Boardwalk)
Sunset Tours Golf

pv bike

 

25 Comments

    • Hi Deb,

      We look forward to welcoming you to Puerto Vallarta soon and wish you a wonderful vacation! Happy early birthday!

      Best Regards,

      Brittany

  • Brittany,

    Best update ever, to the point and muy informative.

    Excellent job, Brittany

    Thanks, Richard

    • Hi Richard,

      Thank you for sharing your feedback with us. Happy to hear this was helpful!

      Best Regards,

      Brittany

  • This newsletter is informative, thanks. My husband and I have been Villa Palmar members since 2000. We have vacationed at Flamingos since it opened and were always satisfied, until 2014. We debated about returning to this resort for the following reason – babies in diapers are allowed to be in the only swimming pool everyone uses!!! That is not acceptable! Doesn’t matter that the babies are in diapers, diapers leak…urine and/or feces into the pool water! That’s so unhealthy for us guests and shouldn’t be allowed. How can this practice be disallowed?

    • Hi Wayne and Nancy,

      Thank you for reading and commenting on our blog.

      We value you as our members and appreciate you writing us with your concerns. We are sorry to hear of your experiences with the pool. Please be advised that we are speaking with the resort about your concerns now and will get back to you with an update as soon as possible.

      Best Regards,

      Brittany

  • Hi theare
    I have a question. The hospitality room on site is free of charge for members? Is the WI FI high speed, or is theare extra charge for it? Is the check- in day always on Saterdays or any day of the week? Is theare any additional charges added that we nead to know, (I hate suprises.)

    Tkank you for your time;
    Vera.

  • Hi, is there a mini market at the resort? And is there a larger supermarket nearby? Or on the way from the airport? Thanks, Brett

    • Hi Brett,

      Yes, there is a Palmita Market at the resort, which has groceries, toiletries, and souvenirs.

      There is a shopping center about 7 minutes (2.3 km) away from the resort that has a Walmart and a Sam’s Club.

      Happy vacationing!

      Brittany

  • Hi theare Brittany

    On July 16-th I did post a comment, or I should say questions, and as of today I don’t see any reply. Can you please give me some answears. We are planing to visit your resort this winter. If you can’t answear , would you let me know the wright person I shoud contact for the answears

    Thank you for your time.
    Vera

  • Hi Vera,

    Thank you for your second message. For some reason your first one filtered into a spam folder on here.

    Please see above for answers to your questions. 🙂

    Best Regards,

    Brittany

  • Hi Vera,

    Thank you for reading our blog and for submitting your questions.

    The Hospitality Suite is complimentary (free). You can check-in any day of the week; check-in at Villa del Palmar Puerto Vallarta starts at 4:00 pm. The Wi-Fi is high speed and is complimentary for members as long as the below number of devices are not exceeded per unit.
    •Studio: Up to 2 devices Free
    •One Bedroom: Up to 3 devices Free
    •Two Bedroom: Up to 4 devices free
    •Three Bedroom: Up to 6 devices free

    There are optional gratuities that you will see applied to your bill unless you ask for these to be removed by the resort. Here is information on the Gratuity Program: http://myuvci.com/villa-group-update-gratuity-program/?s=gratuity
    If you have additional questions please feel free to contact us at memberservices@resortcom.com or 800-852-4755.

    Wishing you a wonderful vacation!

    Best Regards,
    Brittany

  • Hi Wayne and Nancy,

    Thank you for your patience as we looked into your inquiry.

    I have spoken with the resort regarding your concerns. Babies are required to wear special diapers in order to enter the pool(s). As a result of you sharing your feedback with us, the resort will work on enforcing this policy and put it in writing so that all members and guests follow this.

    We appreciate you taking the time to write us with your concerns. It’s this feedback from our valuable members that helps us to improve our service and make sure that you are enjoying your membership as much as possible. We will make the above changes and look forward to welcoming you back to Villa del Palmar Puerto Vallarta so you can see these improvements in your vacation experience.

    Best Regards,

    Brittany

  • Roberto and Dinorah will be there from July 29th,to August 05 to celebrate their wedding (21) anniversary.Please take good care of them.

    • Thank you for your message, Rafael! We look forward to welcoming Roberto and Dinorah to celebrate their wedding anniversary and look forward to making this a memorable celebration for them!

  • Regarding the restriction on the number of devices per room that can connect to the wifi, is that concurrent devices connected or total? My wife and I can easily travel with and use 5 devices so the limit of 3 and then needing to pay $20 per day is very disappointing. If the limit is concurrent we can easily shutdown devices as we are probably only using 2 or 3 at a time.

    • Hi Dave,

      Thank you for reading our blog and submitting your inquiry.

      The number of devices are the total number of devices registered per room. Each device must be registered to receive internet access at the resorts. Hope this helps!

      Best Regards,

      Brittany

  • Hi Brittany, we are arriving at the P.V. resort on Nov. 12. We are members, Villa Del Arco, but are using our points from another time share for this vacation. Will we be required to pay for WIFI.

    • Hi Garry,

      Thank you for reading our blog and submitting your inquiry.

      To receive complimentary Wi-Fi during your vacations the reservation needs to be made with your membership so during your upcoming vacation you will need to pay for internet service.

      Wishing you a wonderful, upcoming vacation!

      Best Regards,

      Brittany

  • Hi Brittany,
    We are members at Villa Del Palmar Flamingos. We are visiting the resort in 2 days time. We booked a great deal online all inclusive (not using our week). Want to know as a member of Flamingos if we have to pay for Wifi? As members, I assume we shouldn’t have to pay for Wifi while we are there? Am I correct? Any assistance in this matter would greatly appreciated!

    • Hi Rachael,

      Thank you for contacting us in regards to your upcoming vacation at Villa del Palmar Flamingos.

      Unfortunately, to receive the complimentary Wi-Fi during your vacation you need to use your member time and book your vacation with your membership.

      Wishing you a wonderful, upcoming vacation!

      Best Regards,
      Brittany

  • how do I or what is the number to call to book my week at the resort. my wife use to do this but she passed away and I can’t find any paperwork or number to book my membership week.

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