Re-Introducing Your Member Experience Creators!

This past March we sent out an article “Re-Introducing Your Onsite Club Specialists”. Please be advised that the “Club Specialist” role is no more and has evolved into a position that is now titled “Member Experience Creator”. We are very excited about these updated roles as this allows our talented onsite Club employees to focus more on your experience as a member all throughout our resorts; this position will no longer sit at a desk all day in the lobby. Each Member Experience Creator will make their rounds throughout the resort properties throughout each day to interact with members, gather feedback, work to enhance your member experience, and lead and provide you with exclusive member-only activities.   

We are pleased to introduce you to your onsite Member Experience Creators at our resorts in Cabo, Puerto Vallarta, Riviera Nayarit, and the Islands of Loreto! These Member Experience Creators are your go-to contacts to enhance your stay while onsite at our resorts. Their focus is to make sure that you are satisfied with your vacation experience and to serve as a main point of contact for all members.   

Villa del Palmar Puerto Vallarta: Beatriz Alvarez 

After working as the General Manager’s Assistant at Villa del Palmar Flamingos, Beatriz has now joined us as your new Member Experience Creator at Villa del Palmar Puerto Vallarta. She has a passion for interacting with others and is always looking to elevate the member experience to make your vacation even more extraordinary.   

Villa del Palmar Flamingos: Iris Luna  

After working at Villa del Palmar Puerto Vallarta since 2016 as Guest Service manager, Iris is now located at Villa del Palmar Flamingos as our Member Experience Creator.  She is passionate about helping others, learning new things, and constantly enhancing the vacation experience for all.   

Villa del Palmar Cabo: Gabriela Galindo 

Prior to working for the Club, Gabriela worked with Villa Group Los Cabos since 2003. Her extensive hotel experience paired with her passion for helping others has made her a wonderful addition to our Club Team. The satisfaction of our members is Gabriela’s top priority, and she interacts with our members to ensure that their vacation is going well. 

Villa del Arco: Andres Trinidad 

Andres has worked at Villa Group Los Cabos since 2015. He started out as a Telephone Operator at Villa del Palmar Cabo and worked his way up to Front Desk Supervisor, followed by Elite Concierge Supervisor and Guest Service Manager positions. His knowledge in these departments and at our resorts make him an asset to our Club team.    

Villa La Valencia: Maria Mata   

Maria has worked with the Villa Group since 2012 in different departments, such as reception and reservations. This gave Maria a solid background in customer service and for her new role as Member Experience Creator at Villa La Valencia. With Maria’s outgoing personality and knowledge, she goes above and beyond for our members’ experiences!  

Villa del Palmar at the Islands of Loreto: Javier Sosa 

Javier has three years of experience working for Villa del Palmar at the Islands of Loreto. With his background of working in different departments and service expertise, he is able to exceed at providing members with unique and memorable vacation experiences.  

Please note that all of our Member Experience Creators are often walking around the resort engaging with members. If you are looking for your onsite Member Experience Creator and [s]he is not at their desk, we recommend that you ask the Front Desk or Concierge to page him/her for you.  

We invite you to say hello to your Onsite Member Experience Creators the next time you are at our resorts. All Member Experience Creators attend the weekly Member’s Cocktail Party, which is a great event to meet them, along with the resort management and other members. Additionally, the Member Experience Creators will be at all member-only activities so be sure to ask for this schedule upon check-in. We hope you enjoy this new enhancement to your member experience with us and enjoy all of the activities your Member Experience Creators are planning exclusively for you —our members! 

5 Comments

  • These employees are very important members of the Villa Group Team and are very capable of solving/rectifying all sorts of inquiries. I have had very satisfactory experiences with bot both Javier and Luna!
    If you have any issues no matter what they are an asset!

  • My family an I have known Gabby at VDP many years. We consider her a good friend. If there’s any issue she will do her best to rectify it. With Gabby around it puts me at ease. She is an exceptional employee. I would also like to add that all the employees are always there to assist with a can do attitude. Last I’m very pleased with the management taking very good care of the property.

  • I’ve had the pleasure of speaking with Gabby, Beatrice and Iris this year and all of it was wonderful. These employees in my mind go above and beyond. We are so lucky to have them.

  • I have the good fortune to work with a couple of the above listed experts. I am also very lucky to count them as friends who share a laugh or a dance on occasion. A place is a credit to it’s staff who make it a home.

    Feliz Navidad

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