Scam Update

Universal Vacation Club International, The Villa Group, and ResortCom are working together to inform all of our members about the measures that they can take to protect themselves from scams.

Be aware that scammers frequently pose as people or companies that you may be familiar with. They also pressure you to give them money, “act now,” or divulge private and confidential information.

When an unknown source contacts you and is inquiring about purchasing or buying back your timeshare, please reach out to our servicing company ResortCom immediately. Our ResortCom professionals will advise you about what you should do next, if necessary or applicable.

Our Member Services department can be reached at memberservices@resortcom.com or by calling 800-852-4755.

Another way that you can be proactive in guarding your private information is by investigating. If you are concerned that a company contacting you may be a part of a scam operation, you should always look them up online. You can do this by entering their name, company name, and contact information into a credible search engine. Lastly, you can verify if the email address that is contacting is a part of a scam by using Whois, an internet domain search company, to run a search of any suspicious domain. See below for instructions.

1.Go to: www.whois.com

2. As shown below, be sure to select the “WhoIs” tab 

3. Enter last portion of the web address (i.e. the domain) into the search section

Again, you want to be sure that you are on the “WhoIs” section of the website. The next screen will show you the details of the domain. The way that you can tell if the domain is part of a scam is by paying attention to the date and the location portion of the screen. A web domain created between 6-24 months or recently from the time that you were contacted is a sign that someone may be trying to scam you.

You will also want to pay attention to the city, state, country, and zip code for the domain located in the “Registrant Contact” portion of the screen as shown below. This section will tell you where the domain was created. If the domain shows created from another country, then this is a clear sign that you are being contacted by a scammer.

The example below shows you the details of our legitimate https://myuvci.com/ website domain. You will notice that our Universal Vacation Club International (UVCI) domain, that is highlighted, has been in operation since 2011 and was registered in the United States. A website domain is original and cannot be duplicated. Pay very close attention to the website domain of the people emailing you because that is the easiest way to spot a scammer.

We encourage you to be proactive when it comes to protecting your information. Always use your intuition, never send money, and when something does not seem right, be sure to ask questions and investigate! Lastly, always remember, that as a valued member, we are here to serve you. Please, do not hesitate to reach out to us if you ever have any questions or concerns and we will gladly help you. Your peace of mind is our purpose!

Sincerely,

Your UVCI Team

10 Comments

  • Thank you this is good information I am constantly being contacted by phone by people offering to buy my time share and I never know who they are. I also am contacted by people who want to rent out my unit. I will save this information and print it for future reference

    • Hi Karen,

      Thank you for reading our blog and leaving your comment. We are glad that you have found this information useful! We are working hard to protect all members from scams and to inform them about how they can be proactive in protecting themselves.

      We will also have our Member Services team reach out you to get more information regarding the company/individual that contacted you so that we are able to file a report and further investigate their claims.

      Please reach out to us if you have any questions.

      Best regards,
      Shavon

  • I got a phone call yesterday from Chicago from a guy who knew we had a timeshare with UVC in Puerto Vallarta and who told me that he had corporate clients who want to buy my timeshare. I told him we aren’t selling and hung up while he was objecting. I did not look anything up, but then he had only given me his first name. He didn’t say, but implied that he was from UVC, and wanted to know if we were planning to go to Mexico this year – a question I did not answer. That was how he opened the conversation.
    Thanks for this timely information. I will be even more vigilant.

    • Hi Marilyne,

      Thank you for reading our blog and leaving us your comment. What you did was perfect and exactly what we want all members to do. Decline their offer, be extremely vigilant, and think twice before giving out your private or financial information. This is the best way to prevent yourself from being a victim to scammers who are attempting to pose as reputable companies in order to victimize you. We wrote this article and many like them because we want members to be aware. Thank you for letting us know about your experience and please continue to inform others about this article and how you were able to protect yourself from potentially being a victim to a scam. Please reach out to us if you have any questions.

      We will also have our Member Services team reach out you to get more information regarding the company/individual that contacted you so that we are able to file a report and further investigate their claims.

      Thank you very much for your time!

      Best regards,
      Shavon

  • We have been contacted by a travel representative looking to book a week in November as he said a large golf tournament attendees need accommodation. I said that it was our vacation time and we are already booked in., He used our home number and my husband’s cell n umber. The phone call was from 312-324-3256.

    • Hi Lorraine,
      Thank you for reading our blog and leaving us your comment. It sounds like you were contacted by someone who may have been attempting to scam you. We are happy that you did not divulge personal information, you asked questions, took down their information, and recognized that they seemed suspicious. We urge that you and all members continue to be vigilant and proactive in protecting yourselves from scammers.

      We will also have our Member Services team reach out you to get more information regarding the company/individual that contacted you so that we are able to file a report and further investigate their claims.

      Best regards,
      Shavon

  • I received a call from 180 marketing solutions, they actually seem legit and want to buy my time share they do not want any money up front at all. Just a voided copy of my contract to see what I bought…is it possible this is a real company that I can sell my time share to?

    • Hi Stacey,

      Thank you for reading our blog and leaving us your comment. It is very important to be aware that there are many scam companies out there and they are looking to take advantage of consumers. When anyone contacts you, We strongly advise that you ask as many questions as possible, and investigate their claims. While we have written previous blogs highlighting the scam companies that we are aware of, there are many more out there. We urge you to do your research and protect yourself from being victim to a scam company.

      We will also have our Member Services team reach out you to get more information regarding the company/individual that contacted you so that we are able to file a report and further investigate their claims.

      We hope that this information helps. Please reach out to us if you have further questions.

      Best regards,
      Shavon

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