Service Fee Increase
At each resort, it is always a pleasure to welcome you and invite you to experience total relaxation in our exceptional facilities. We are honored to be your hosts. All of our staff members, even those you don’t meet face-to-face, are committed to providing the highest quality service to make your stay truly spectacular.
Since the inception of the daily resort service fee program, the daily resort fee has been $3.50. As a result of global changes in the hospitality industry, the daily service fee will increase to $4.00 per day for all Resorts effective January 1, 2022. This daily resort service fee is assessed when you check-in and pay upon checkout. It is shared between all onsite team members except managers and directors. It is a hospitality industry standard in México, and has been supported and requested by our local hotel labor unions.
Our resorts take pride in our employees who takes pride in making our resorts your home away from home. We believe each and every one of them deserves the opportunity to be appreciated directly by the members they work so hard for. Thank you for recognizing their efforts, and for being part of our member family.