Happy holidays from the Club! Universal Vacation Club International, ResortCom, and the Villa Group would like to thank you for vacationing with us throughout the years! We value our members and are focused on providing you with the highest quality vacation experience possible. Some members started their journey with us more than 30 years ago, and we continue to add to our family every day. We are extremely grateful to have the opportunity to grow and enjoy experiences with our members thank you for choosing to vacation with us!
We want to provide you with a clear understanding of who we are so that you know how we can best serve you. Read along to learn more about our organization and to learn about what the Club can do for you!
ResortCom – Member Servicing Company
Our story began in 1985. Timeshare resorts south of the border faced difficulty communicating with teams in the U.S. and Canada effectively, so we stepped in to provide a solution. ResortCom handles all paperwork, information processing, membership bookings, telephone collections, and other essential business processes for our clients.
ResortCom is based in Las Vegas and has hundreds of employees that specialize in international, financial, and multilingual membership services. When you call in to book your vacation, add options, pay a bill, or ask a question, you are calling ResortCom. We work hard to assist millions of travelers every year.
Our people are our competitive advantage. We deliver the resources and services to prepare our people to be winners, to support the growth and profitability of the company while preserving the values and special culture of ResortCom. We continually reinforce our reputation for superior personal service by providing respect, training, involvement, recognition, reward, security, and advancement opportunities to our employees.
Together, our diverse and innovative team strives to be the best in the resort industry at providing flexible, customized services via a solution-driven staff whose goal is to attract and retain loyal customers, deliver timely top-quality services, and improving the vacation experience each step of the way.
The Villa Group – Development Team
The Villa Group is well known for our award-winning, luxurious, and unique resort properties located in the best vacation towns in Mexico. With properties in Cabo San Lucas, Cancun, Islands of Loreto, Puerto Vallarta, and Riviera Nayarit, you have access to the most beautiful and relaxing destinations in Mexico so you can make the most of your hard-earned time off. Our resorts were strategically built in these top destinations so that our members have a chance to visit the most beautiful locations in all of Mexico.
Several different vacation clubs are affiliated with the Villa Group family of resorts, as each property has varying ownership levels. Additionally, there are different types of memberships sold at each resort. Are you curious about what Vacation Club will be the best fit for you and your family? All of our clubs offer a wide variety of Member Services, programs, and benefits, although the rules and regulations vary between clubs. Members of all clubs have reciprocal use benefits at each resort destination in accordance with their respective membership type and the terms of their contracts.
Be sure to check our website for exclusive deals and learn how to get the most out of your vacation time. If you need more information so that you can get a better understanding of your exchange options for each property or to start planning your next dream vacation? Contact Member Services for assistance. If you want to access your Member Benefits Chart, Rules and Regulations, and other Club-specific information, visit your “Club Info” tab in resort connect.
Universal Vacation Club International – Club Management Company
UVC International is the Club Management company for the following clubs: Universal Vacation Club, Villa Preferred Access Club, UVC Resorts (VDP Islands of Loreto), Club Caribe (VDP Cancun), Garza Blanca Residence Club, and TAFER Residence Club. We oversee quality assurance, membership services, governance, member communication and inventory management for each club.
Our goal is to offer the highest quality vacation experience possible. To this end, we work diligently with your servicing company ResortCom to make sure all interactions with the Call Center regarding payments, reservations, account management and vacation planning before your trips exceed your expectations. We also work with all onsite resort teams to make sure the quality and variety of Club products, services, room and common area amenities, food services, and programs onsite at each resort set the stage for unforgettable vacations. On our website www.myuvci.com you can locate information about each property, as well as important details regarding your membership. For your Club specific information such as Rules & Regulations, Meeting Minutes, Treasurer Reports, HOA Information, and Member Benefits, click here.
Our valued members are what make the Clubs we service so special. In everything we do, the impact to our members is a key focus. We thank you for your membership with us and look forward to continuing to provide you with extraordinary vacation experiences.