The Traveler 411- Coronavirus (COVID-19)

October 29, 2021

Dear Member,

Please be advised that beginning November 8, 2021 at 12:01 am EST, the COVID-19 testing requirements for all air passengers ages 2 years or older entering the United States have been modified by the CDC.

The updated testing requirement are as follows:

Before boarding a flight to the US from a foreign country, all air passengers- 2 years or older – are

required to present a negative COVID-19 viral test result, within a time period based on their

vaccination status, or present documentation of having recovered from COVID-19 in the last 90

days. Air passengers will also be required to confirm in the form of an attestation that the

information they present is true.

Time Period for Testing for Air Passengers to Obtain a Negative COVID-19 Viral Test:

  • Fully Vaccinated: Must take COVID-19 Viral Test no more than 3 days prior to flight’s departure.
  • Not Fully Vaccinated: Must take COVID-19 Viral Test no more than 1 day prior to flight’s departure.

Rapid tests and select self-tests (home tests) are acceptable if they are a viral test that meet the requirements under the CDC’s Order. Consult the CDC’s website for more specifics.

Please note that this policy applies to both citizens and non-citizens/visitors entering by air to the United States.

To read the complete update by the CDC, click here.

Our resorts will continue to offer onsite COVID-19 testing. Please be advised that members and guests will need pay for their antigen or PCR tests at a discounted rate. Please inquire with the resort for updated pricing.

All testing will be conveniently administered on-property by a testing professional from a certified and approved 3rd party laboratory so you can continue to enjoy your vacation with peace of mind. Upon completion of testing, members can select electronic results and obtain a printed copy obtained at reception upon departure.

In the event of a positive diagnosis, each resort has strict COVID-19 protocols in place for a member to quarantine in the comforts of their guestroom and have coordinated with the best medical facilities should they be necessary. Members will be able to extend their stay using points or obtain a discounted member rate. The resort will also upgrade or downgrade the member based on availability and request. It is our priority to ensure that members are comfortable until they test with a negative result to depart following governmental and safety guidelines.

We realize that our ‘new normal’ is continually changing, and we want you to know we are here for you! Stay safe, stay well, and stay healthy. For information, please contact the Airline you booked with for up to date testing requirements needed before boarding. Should you have any questions about your reservations, contact us at 1-800-852-4755 or memberservices@resortcom.com.

Best Regards,

The Club

#VillaGroup #UVCI #MemberFamily #covidupdate

 

*This information is subject to change. Test prices stated above are estimates only and vary by resort. 

_______________________________________________________________________________

July 30, 2021

Dear Member,

Please be advised that members and guests that make new reservations from August 1, 2021 and onwards will be required to pay for their antigen or PCR tests at a discounted rate and will no longer be given a resort credit in exchange for paying for the COVID test.
Our resorts continue to follow our Health and Sanitation Program to ensure that you are kept safe during your vacations with us. While on property, we kindly ask that all members and guests wear a facial covering when indoors and in all spaces where you cannot social distance.

Prior to travel, we encourage you to view the website of the Airline that you booked with and your local government website for up to date testing requirements and COVID updates. Should you have any questions about your reservations, contact us at 1-800-852-4755 or memberservices@resortcom.com.

Our resorts will continue to offer onsite COVID-19 testing. Please be advised that members and guests will need pay for their antigen or PCR tests at a discounted rate. Please inquire with the resort for updated pricing.

 

All testing will be conveniently administered on-property by a testing professional from a certified and approved 3rd party laboratory so you can continue to enjoy your vacation with peace of mind. Upon completion of testing, members can select electronic results and obtain a printed copy obtained at reception upon departure.

 

In the event of a positive diagnosis, each resort has strict COVID-19 protocols in place for a member to quarantine in the comforts of their guestroom and have coordinated with the best medical facilities should they be necessary. Members will be able to extend their stay using points or obtain a discounted member rate. The resort will also upgrade or downgrade the member based on availability and request. It is our priority to ensure that members are comfortable until they test with a negative result to depart following governmental and safety guidelines.

 

We realize that our ‘new normal’ is continually changing, and we want you to know we are here for you! Stay safe, stay well, and stay healthy. For information, please contact the Airline you booked with for up to date testing requirements needed before boarding. Should you have any questions about your reservations, contact us at 1-800-852-4755 or memberservices@resortcom.com.

Best Regards,

 

The Club

#VillaGroup #UVCI #MemberFamily #covidupdate

Best Regards,

The Club

_____________________________________

May 28, 2021

Dear Member,

With the CDC’s recent COVID-19 update easing mask restrictions for those completely vaccinated, proof of a negative COVID-19 test is still required by various countries, including the United States and Canada.

Please be advised that members and guests continue to have the option to take their antigen or PCR tests at a discounted rate onsite at our resorts. Please inquire with the resort for updated pricing.

In the event of a positive diagnosis, each resort has strict COVID-19 protocols in place for a member to quarantine in the comforts of their guestroom and have coordinated with the best medical facilities should they be necessary. Members will be able to extend their stay using points or obtain a discounted member rate. It is our priority to ensure that members are comfortable until they test with a negative result to depart following governmental and safety guidelines.

Our resorts continue to follow our Health and Sanitation Program to ensure that you are kept safe during your vacations with us.

We realize that our ‘new normal’ is continually changing, and we want you to know we are here for you! We look forward to welcoming you back to your home away from home soon. For information, please contact the Airline you booked with for up to date testing requirements needed before boarding. Should you have any questions about your reservations, contact us at 1-800-852-4755 or memberservices@resortcom.com.

Best Regards,

The Club

*Each resort has a local COVID-19 testing partner to ensure that you get the best testing rates.
Testing is through a 3rd party laboratory, as such, The Villa Group and associated Vacation Clubs provides this amenity for your convenience and are not responsible for any testing challenges or results that may arise. *This information is subject to change.

____________________________________________________
March 26, 2021
Dear Member,
Considering the recent COVID-19 testing requirements are still being imposed by various countries, including the United States and Canada, we are committed to ensuring your vacations can continue worry-free.
Please be advised that members and guests will pay for their antigen or PCR tests at a discounted rate and will be given a resort credit for $30 USD. Please inquire with the resort for updated pricing.
All testing will be conveniently administered on-property by a testing professional from a certified and approved 3rd party laboratory so you can continue to enjoy your vacation with peace of mind. Upon completion of testing, members can select electronic results and obtain a printed copy obtained at reception upon departure.
In the event of a positive diagnosis, each resort has strict COVID-19 protocols in place for a member to quarantine in the comforts of their guestroom and have coordinated with the best medical facilities should they be necessary. Members will be able to extend their stay using points or obtain a discounted member rate. The resort will also upgrade or downgrade the member based on availability and request. It is our priority to ensure that members are comfortable until they test with a negative result to depart following governmental and safety guidelines.
We realize that our ‘new normal’ is continually changing, and we want you to know we are here for you! Stay safe, stay well, and stay healthy. For information, please contact the Airline you booked with for up to date testing requirements needed before boarding. Should you have any questions about your reservations, contact us at 1-800-852-4755 or memberservices@resortcom.com.
Best Regards,
The Club
#VillaGroup #UVCI #MemberFamily #CovidUpdate
*This information is subject to change. Test prices stated above are estimates only and vary by resort.
_______________________________________________________________________________________________________

UVC/VPA/LORETO MEMBERS

Care and Cleanliness Commitment from our partners at The Villa Group Beach Resorts & Spas

The moment we have all been waiting for is almost here! The spread of COVID-19 has slowed within Mexico to the point that the Mexican Federal Government has provided re-opening dates. With zero cases of COVID-19 within our company, we have been preparing for this moment and cannot wait to welcome you back to your home away from home.

We know how important it is to maintain high standards of cleanliness always. Our resorts obtained advice from infectious disease specialists and certification from companies like PREVERISK as part of our preparations for your return. We have implemented preventative protocols against COVID-19 and are committed to upholding the highest standards regarding disinfection, hygiene, sanitation, and more.

We have created an integrated Health and Hygiene Program based on the suggestions and instructions of the government and health organizations, which you can view here.

The health of the entire Villa Group family is our top priority, and that includes you!

New Standards of Cleanliness:

Upon arrival:

  • External suitcase sanitization.
  • Security seals to validate that no one entered the room after it was cleaned and disinfected.

Temperature Readings:

Thermometers will be used at all access points throughout the resort to read and monitor the temperatures of guests and staff in a non-invasive manner. For more information click here. 

Surfaces in all Public Areas: 

Throughout our resorts, we have implemented new protocols regarding the cleanliness and hygiene of high-touch areas that go above and beyond suggestions provided by health organizations and government agencies. Surfaces and high traffic areas of the resort will continuously be treated with hospital-grade disinfectants and certified sanitation products. Sanitizing stations have also been placed at strategic points throughout our resorts, such as at the front desk, at the entrances of our restaurants, and in all public areas. In addition, we have increased the frequency in which deep cleaning according to these protocols will take place so as to better protect our guests, our staff, and our communities.

Hotel-Level Sanitization Specialists:

Resorts have been trained and equipped with a special team, led by a Hygiene Manager, that will take charge of ensuring that everyone adheres to our new health and sanitation protocols.

Hotel Rooms:

We are taking care to ensure that every room is thoroughly cleaned and sanitized using hospital-grade disinfectants between each guest’s stay. Paper amenities, pens, and magazines will be removed from rooms (available on request).

Social Distancing:

Signage has been installed throughout our resorts to remind guests and staff to keep their distance from others. We have also taken the opportunity to rearrange furniture in common areas and restaurants to allow for more space between guests.

We are including measures to ensure your safety, such as placing lounge chairs 6 feet apart in our pool areas and using stricter sanitation measures in our fitness centers. We are also limiting use of the fitness center to only those with a reservation and enforcing a maximum capacity to protect everyone.

Food and Beverage:

At our resorts, all employees who work in our food and beverage operations are highly trained regarding the proper handling and service of these items. While we have always taken great care to ensure the highest standards of food safety are being met, we will continue to seek training and complete inspections to keep all our guests and staff safe. In addition, we are currently making modifications to our in-room dining and our buffet-style services.

Services:

We are working to minimize direct contact between our guests and staff, which means that certain services, such as valet parking, direct meal preparation, among others, will be suspended temporarily. Other services, such as those that require entry into guest rooms, will be modified to limit contact as much as possible.

Possible COVID-19 Cases at our Resorts:

We are committed to keeping everyone at our resorts safe, which means we have implemented special protocols to be followed in the event that a suspected case of COVID-19 is presented. We have:

  • An onsite doctor and 24-hour medical service available
  • A team dedicated to detecting and handling suspected COVID-19 cases, which includes the General Manager of each resort, the Head of Security, a licensed physician, and our Director of Operations who will work in conjunction with health officials.

The Villa Group Way

While we are making changes that will impact the way we operate and the availability of services that you may have come to love, we are committed to maintaining the same great service and hospitality that The Villa Group is known for. From hotel managers to the bellmen who greet you each and every day, our entire team is excited for your return and is willing to do whatever it takes to make that happen. Our commitment to you is our top priority.

46 Comments

  • I have been trying to cancel my 3 reservations for the last week. I have called & emailed both emails several times. I am frustrated and would like to know how to cancel & get my full refund. Thank you!

    • HI Deborah,
      Thank you for your message and we apologize for your experience. I will forward your inquiry to our team and make sure you get a response soon.

      Due to the COVID-19 situation, we are receiving a higher amount of inquiries than normal and will be getting back to you as soon as possible.

      Thank you,

      Member Marketing

      • Good morning,

        What’s the difference between antigen and PCR testing? I heard you need the PCR testing to get back to the US. Above mention about antigen testing for $30, what about PCR testing?

  • Hi, we have an fixed week first week of June. Is there anything we need to know for changes. Places to eat are they still the same on site? We did the all inclusive last time. Are you still offering the same arrangements?

    • Hi Lisa,

      As the COVID situation is a very fluid situation and always evolving, we advise you to inquire with your Pre-Arrival agent a few weeks before your trip to see the latest info.

      As of now, all arrangements are similar (a few restaurants may have limited hours due to capacity) and the buffets are no loner being offered as a self-serve buffet, but all options remain available.

      Best Regards,

      Your Member Marketing Team

  • My upcoming trip to my happy place at Villa Palmar Flamingoes April 2nd will definitely NOT be cancelled! I have friends, who are owners too, that have been there since November! They return March 30th. They told me it’s the best place to spend the winter of the pandemic! It is very safe! I, and my family, can’t wait! I will be there for the month of April.

    • Hi Brenda,

      We are happy to hear that and look forward to welcoming you in April.

      Enjoy your travels!

      Best Regards,

      Member Marketing

  • Hello

    I am so happy to hear you will be administering the Covid tests on site. I read that those tests will only be available through the end of March 2021. We have reservations in May 2021. Will those tests still be available on site at that time?

    Thank you, 🙂

    • Hi Renee,

      We are closely monitoring the COVID situation and if it is a requirement for tests at this time to still be required for entry back into the US, we will be working with the resorts to extend the dates of the testing onsite. Hope this helps!

      Best Regards,

      Member Marketing

  • I traveled to Villa del Palmar , Cabo in Sept and was pleasantly surprise at how well everything surrounding Covid was handled. In, fact, so impressed I booked again for later this month, and PVR Flamingos in April. Glad to hear about the on site Covid Testing! Looking forward to my next 2 trips!

    • Thank you for sharing your feedback with us, Misty! We are glad to hear you enjoyed it and look forward to welcoming you back!

      Best Regards,

      Member Marketing Team

    • Hi Laura,

      Restaurants and local businesses are open. Currently, night clubs (places that sell no food) are closed. For a specific list of what is open, please check the city destination site of where you would like to visit.

      Hope this helps.

      Best Regards,

      Member Marketing

    • Hi Mary,

      We are closely monitoring the COVID situation and if it is a requirement for tests at that time to still be required for entry back into the US, we will be working with the resorts to extend the dates of the testing onsite. Hope this helps!

      Best Regards,

      Member Marketing

  • We visited the sister resort, Villa del Arco, in December and were very impressed with the precautions being taken by both resorts. We ate at the Italian restaurant in Del Palmar and everyone was very cautious. Social distancing is enhanced by the resorts NOT being fully occupied and the lounge chairs being separated by at least 6 feet/3 meters. There is sanitizer everywhere including the elevators along with posters reminding visitors how to handle the current situation. Don’t be afraid. Go and enjoy yourself being careful. The resorts are doing their part along with the government starting at the airport. Everyone wears masks and keeps their distance.
    Aka Santa

    • Hi Ted,

      Thank you for sharing your feedback with us. We are glad to hear about your experience and look forward to welcoming you back soon.

      Best Regards,

      Your Member Marketing Team

  • I plan to travel to Cabo in June. I have received the COVID vaccination. Will I still need to take a antigen test before or after going to Cabo.

    • Hi Michael,

      Each of our staff members are required to wear masks. However, members are not required to wear masks.

      Warm regards,
      Member Marketing

  • We had an excellent 2-week stay at Villa Del Palmar Loreto in February. it was the perfect place to be during the pandemic because of its remoteness & it wasn’t fully booked, so plenty of room to spread out & social distance. Every staff member wore masks at all times & guests did too, unless at/in the pool or at the beach., or eating/drinking. We felt very safe. The accomodations are wonderful & the surrounding scenery is very beautiful. Go to Loreto!

    • Hi Jennifer,

      At this time, they do not. however, you will have to pass screenings, temperature checks, etc. at certain points throughout your travel and upon your arrival to the resort.

      Warm regards,
      Member Marketing

  • I’ve had both doses of the vaccine. Should I bring the CDC Vaccination Record and will I still need to be tested prior to departure

    • Hi Gordon,

      Yes, please bring your vaccination record. Also, to answer your other question, you will want to confirm with your airline and review the latest CDC requirements to find out if you need the test.

      Warm regards,
      Member Marketing

  • Hello I would like to find out more on how the BOGO works? Come and stay 2 weeks? Or give one to a friend?

    • Hello Dan,

      Please check with your government for requirements. Currently, all US residents must take the COVID test to return from Mexico back to the US, for example.

      Hope this helps!

      Best Regards,

      Member Marketing Team

  • My wife and I are staying at Villa Del Arco May 8th through May 15th. We have had both shots last March 2021. To return on the 15th to USA,
    Southwest as of today (May 1)is saying a negative test result result is required to get back on board. They don’t state which test antigen vs PCR or both.
    Can you clarify?
    Also, what is the costs for the antigen test?
    Thanks,
    Jim

    • Hi James,

      For US residents the antigen test is what you need. This is approximately $30 USD per person at our resorts now.

      Best Regards,

      UVCI Marketing

  • IS a test required to enter resort or just leaving? and IS it required with current vaccination card??

    • Hi Dean,

      Please check with your home government for these specifics. Currently, US residents need a COVID Test when coming back into the US only, even with a COVID vaccine record.

      Best Regards,

      UVCI Marketing

  • I have heard a rumor that ALL of the VDP restaurants at ALL THE RESORTS will only take meal reservations for Elite members. All others staying at the resort (either members or their guests) will just have to take their chances by walking to the restaurant and asking if there is an available table. Is this true? I am not an Elite member, am planning a November/December trip to Cabo (Arco) and if that is a new policy you can assume that I will be doing all my food and beverage downtown. I think you will lose business and revenue if this policy is in effect at any of the resorts.

  • We are planning to go to VDP Puerto Vallarta in Jan 2022 from Canada, via the USA. We both have had 2 Phisher shots and have vaccination cards. Do you think that we will have to have other tests as well> What is the current protocol re masks>

    • Hi Gloria,

      Please check your home countries website for the most up to date requirements on this. As of now, to come into MX you do not need anything.

  • I willl be coming to Villa Del palmar flamingos in Puerto Vallarta in Nov 2021. My husband is vaccinated…..I am not vaccinated…..will I have to have bring negative antigen test to get into Mexico or a thing additional?

    • Hello,

      To get into Mexico, no. When returning home, please check your country’s website. If it’s to go back to the US, yes you do need a test.

      Thank you!

  • Please be advised that members and guests that make new reservations from August 1, 2021 and onwards will be required to pay for their antigen or PCR tests at a discounted rate and will no longer be given a resort credit in exchange for paying for the COVID test.

    We made reservations for February 2022 in February and March 2021. Does that mean we will get the resort credit on our bill since they were made before August 1, 2021?

  • I would like to know how to get credit for the antigen testat villa Del palmar Cancun I will be there in a few days . I made my reservation far before the Aug 2021 change in policy. Thank you
    Denise Dupre

    • Hi Denise,

      To make an appointment for the COVID test, this must be done onsite after you check-in. Your concierge will explain all details to you.

      Enjoy Cancun!

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