Welcome Back!

It is our pleasure to welcome everyone back to our Villa Group and Tafer properties! At UVCI, our mission remains focused on providing our members and  guests with the highest quality vacation experience possible. Last month, we provided members with updates on our new safety protocols at the hotels, travel advice, and other important details regarding safely returning to paradise. See the links below for more details.

  • Message from Our Vice President: Where he discusses what to expect when you return to the warm sunny beaches of Mexico. → click here
  • New Hotel Procedures: In this article we provide you with a detailed explanation of our new hotel policies and procedures implemented to keep you, your loved ones, and our dedicated resort staff safe. → click here
  • Helpful Travel Tips: Here we provide you with a brief run-down of what you should expect when traveling to our resorts and give you some helpful sanitation tips. → click here

We are pleased to announce that our first guests have successfully arrived at our resorts and have already begun creating new and extraordinary memories! The Bryson family is one of those families and they have expressed how safe they felt during their travels to Mexico, their love for the amazing food offered at our resort, and the people. See below to learn more details about what the Bryson family has enjoyed their stay at Villa del Palmar Puerto Vallarta.

Another one of our guests shares their  excitement about him and his wife’s recent stay at our resort Villa del Palmar at the Islands of Loreto. Recapping how they were treated like royalty, felt well taken care of, and safe at this tranquil desert oasis. See the video below to learn more about their first-hand experience.

Multiple measures are in place at each property to safeguard and protect your health. Signage has been installed throughout our resorts to remind guests and staff to keep their distance from others. We have also taken the opportunity to rearrange the furniture in common areas and restaurants to allow for more space between guests. We are also placing lounge chairs a minimum of 6.5 feet apart in our pool areas and using stricter sanitation measures throughout the property. See below for more details.

Additional Measures at the Resorts

Seating at the pool areas is separated a minimum of 2 Kilometers (or 6.5 feet) apart at each property.
Seating at the pool areas is separated a minimum of 2 Kilometers (or 6.5 feet) apart at each property.
All employees undergo temperature checks upon arrival for their shifts, wear masks, and are regularly monitored for illness of any kind.
Signage has been placed throughout the properties to help members and guests remain mindful of social distancing and separation from others.
Signage has been placed throughout the properties to help members and guests remain mindful of social distancing and separation from others.
All silverware and plates will be washed at a temperature of 80 ° Celsius. Each of the items will be disinfected, cleaned, and securely packaged by one representative. Likewise, all dressings and condiments will be delivered and handled by one person that is dressed in safety gear.
Additional cleaning and sanitation is being done near the counter, check-in, and high-touch areas throughout the properties.
Additional cleaning and sanitation is being done near the counter, check-in, and high-touch areas throughout the properties.

Thank you for trusting us to provide you with extraordinary vacation experiences year after year. Please keep in mind, social distancing suggestions and safety protocols have been put in place at each of our Villa Group properties. We can only be successful in protecting your health and the health of others if we have your help, commitment, and participation in following our safety and social distancing suggestions.

Our resorts obtained advice from infectious disease specialists and certification from companies like PREVERISK as part of our preparations for your return. We have implemented preventative protocols against COVID-19 and are committed to upholding the highest standards regarding disinfection, hygiene, sanitation, and more. Social distancing modifications are subject to change based on management at the resorts, updates from trusted government agencies, and in conjunction with the amount of visitors on-site or in a specific area.

Upon arrival at your vacation destination, please see the staff at the resort for additional details. For questions concerning your current reservation or to book a reservation, please contact Member Services at 1-800-852-4755 or via email at memberservices@resortcom.com.

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