We value you as our member and want to ensure that each and every vacation experience you have with us is extraordinary. With all of the stories in the news about food and beverage warnings for tourists to Mexico, we wanted to take a moment to let you know that the Villa Group and UVCI make the safety of our members and guests a top priority.
The Villa Group Resorts work with independent consultant and industry leader Preverisk to create and implement the most cutting edge health and safety management programs, and consistently exceed the thresholds ratings designated by the Ministry of Health through the Mexico Federal Commission. All food and beverage is obtained from only the top providers, whom also hold high ratings in their practices and policies as it relates to their sourcing and distribution practices.
All of our employees are carefully screened and vetted. We pay particular attention to those positions that have the most opportunity to interact with guests, such as Food & Beverage staff, food handlers, bartenders, and other high-visibility and high-responsibility positions. We regularly train all Food & Beverage staff on proper health and food safety rules.
We hope you can rest assured that the management and staff value your safety and health above all else; providing you with a memorable vacation experience is our number one goal. We look forward to providing you with your next extraordinary vacation soon.
Director of Member Experience