Call Center Nurse

On Call Travel Services

On Call Travel Protection offers emergency air evacuation services to you or your family while on vacation or exchange, plus other valuable medical and travel related services.

ResortCom has partnered with On Call International to provide medical and travel assistance when you need it the most. With different plan options, we want to make sure that you understand what the different On Call plans entail and the benefits available to you as our valued member.

The below chart showcases the different On Call plan options and what these plans entail. Please note that plan details vary depending on the plan option you are enrolled in.

GOLD/VPA - Only applicable for travel to your designated Timeshare Resort Club UPGRADE PRIME
Membership Type Standard program for Gold & VPA Upgraded program for Gold & VPA (not available to Non Gold or Non-VPA) Gold & VPA Members are automatically enrolled in this plan when your account is current on maintenance fee payments. Standard program for Non-Gold & Non-VPA
Cost Free with membership for Gold & VPA members $15 USD per year $44.99 USD per year
Emergency Medical Transportation Service
  • Benefits only available when traveling to, from or while at your designated Timeshare Resort Club.
  • Up to $50,000 Emergency Medical Transportation *
  • Up to $1,000 Return of Minor Children *
  • Up to $4,000 Return of the Deceased Remains ***
  • Services available anytime you are traveling 100 miles or more away from home
  • Up to $500,000 Worldwide Emergency Evacuation *
  • Up to $2,500 Return of Minor Children *
  • Up to $2,500 for a Visit by Family Member or Friend of Hospitalized Member *
  • Up to $10,000 Return of Deceased Remains **
  • Services available anytime you are traveling 100 miles or more away from home
  • Up to $500,000 Worldwide Emergency Evacuation *
  • Up to $2,500 Return of Minor Children *
  • Up to $2,500 for a Visit by Family Member or Friend of Hospitalized Member *
  • Up to $10,000 Return of Deceased Remains **
24/7 Assistance Services
  • Medical Monitoring
  • Medical Referrals
  • 24/7 Nurse Help Line
  • Medical/Dental/Pharmacy Referrals
  • 24/7 Emergency Travel Arrangements
  • Translation Assistance
  • 24/7 Assistance
  • Services
  • Emergency Travel Funds Assistance
  • Translation Assistance
  • Emergency Travel Funds Assistance
  • Worldwide Legal Assistance
  • Emergency Message Forwarding Assistance
  • Lost Luggage Assistance
  • Medical Monitoring
  • Medical Referrals
  • 24/7 Nurse Help Line
  • Medical/Dental/Pharmacy Referrals
  • 24/7 Emergency Travel Arrangements
  • Translation Assistance
  • Emergency Travel Funds Assistance
  • Translation Assistance
  • Emergency Travel Funds Assistance
  • Worldwide Legal Assistance
  • Emergency Message Forwarding Assistance
  • Lost Luggage Assistance
  • Medical Monitoring
  • Medical Referrals
  • 24/7 Nurse Help Line
  • Medical / Dental / Pharmacy Referrals
  • 24/7 Emergency Travel Arrangements
  • Translation Assistance
  • Emergency Travel Funds Assistance
  • Translation Assistance
  • Emergency Travel Funds Assistance
  • Worldwide Legal Assistance
  • Emergency Message Forwarding Assistance
  • Lost Luggage Assistance
Additional Resort based services for while you are Traveling to, from or while at your designated Timeshare Resort Club No Additional Services
  • Up to $5,000 Emergency Accident and Sickness Medical Expense ($250 deductible)*
  • Up to $200 Trip Delay Expense (Max $600)*
  • Up to $1,000 Lost Baggage/Personal Effects*
  • Up to $100 Baggage Delay*
  • Up to $10,000 Accidental Death & Dismemberment Common Carrier (Air Only)*
  • Roadside Assistance ($100 limit per occurrence while on a covered trip)
  • Up to $5,000 Emergency Accident and Sickness Medical Expense ($250 deductible)*
  • Up to $200 Trip Delay Expense (Max $600)*
  • Up to $1,000 Lost Baggage/Personal Effects*
  • Up to $100 Baggage Delay*
  • Up to $10,000 Accidental Death & Dismemberment Common Carrier (Air Only)*
  • Roadside Assistance ($100 limit per occurrence while on a covered trip)

* This is only a brief description of coverage. For full terms and exclusions, please call the Annual Travel Protection Hotline at 866-816-2087.

** Details about the extent of our authorization and regulation by the Financial Conduct Authority are available from On Call upon request.