When it comes to delivering luxury and world-class experiences, Villa Group resorts never miss the mark! Villa La Estancia Riviera Nayarit is one of the many Villa Group all-inclusive beach resort destinations tailor-made for guests who enjoy indulging in immaculate spa treatments, dining on exquisite gourmet cuisine, and experiencing first-class service. For inventory management purposes during COVID-19, members with Villa del Palmar Flamingos reservations had the opportunity to stay at this luxurious property. One vacation at this resort is sure to impress even the most experienced traveler and will undoubtedly be an experience that you will never forget!
We are proud to announce that each Villa Group destination has now been recognized as a Certified Safe Travel location by the World Travel Tourism Council. This means that each of our resorts have gone above and beyond in researching the best preventative measures and sanitizing protocols prior to reopening. As visitors will confirm, our staff has successfully implemented these practices and we continue doing everything possible to keep guests and their families safe.
Member Sharon Pagoria and her family recently traveled to Villa La Estancia Riviera Nayarit following the government-mandated shutdowns that took place across the world. Below she shares a brief recap of her extraordinary experience.
“We were invited to attend a wedding in September for two friends of ours, one an employee at one of the resorts in Mexico and one was a former dancer who lives in the United Kingdom. So off we call ResortCom to make our reservations earlier this year. Lucille Wooldridge was the person I was connected with. I explained what we wanted to do with our contract and pulling off the end etc. She was kind, patient, and would keep checking with her supervisor and went over everything several times so we could make sure we were both on the same page. We actually laughed a lot and talked about the area as she had never been to Puerto Vallarta but was planning to go.
So reservations made, met someone who really cared about members and all ok…ready to go. OH NO COVID- 19 strikes the World! Wedding postponed! Now what to do? Tony (my husband) going through difficult Cancer treatments, everything was shut down in the United States and Mexico. Let’s wait a minute and breathe. Come July, we keep discussing whether to cancel completely or still go. We decided to change our reservations and go. We called back to ResortCom and found out that there was a great promotion going on. Again, I was lucky enough to speak with Lucille who took care of everything. New reservations were made and points were in the bank! We even ask our son Benjamin to go with us for his birthday.
Our Travel Experience: The airport was very empty. They took our temperature upon boarding the plane. Everyone wore face masks; we wiped down the seat, the seatbelt, the tray table, and everything around us. We used sanitizer. Flight attendants passed out goodie bags at the beginning of our flights. Tremendous care was taken and everything was sanitized effectively by everyone.
Our Arrival in Puerto Vallarta: We completed a Covid-19 screening form. They took our temperature upon our arrival in the country. They sprayed down the suitcases and made masks mandatory for everyone. Social distancing was practiced and sanitizer was provided throughout the airport. Also, sanitizing mats for everyone’s shoes were available.
Arrival at Villa La Estancia: Temperatures were taken at the gate, luggage was sanitized outside of the lobby, and hand sanitizer was provided upon entering the lobby. Inside the lobby, we met with Lucy and Bertha and they wiped off desks and chairs before and after speaking with us. The bellmen wore gloves and constantly sanitized everything. Everyone in the resort wears a mask and some wear a shield in addition to the mask.
Sanitizing During Our Stay: We were provided hand sanitizer and wipes in the room. The maids wiped down everything every day. They also changed towels, even when not needed, sometimes 2 times per day. Staff come in and wipe off remotes and phones several times per week. Masks are worn everywhere. They even take temps at restaurants and grocery stores! Tables, lounge chairs, and elevators are constantly sanitized.
Our Experience During Our Stay: We were at Villa LaEstancia for 3 weeks which was phenomenal. It was great seeing some of the staff that we have known for many years. The first week was very quiet. The staff had been so excited to welcome us all back. Please tip well. They are all working harder than ever to make our stay the best it has ever been. It was extremely nice to just relax, soak up the sun, and visit with friends and their families. LaCasona and the pool bar and the restaurant by the pool were all open. The pool bartenders and servers were so happy and smiley and eager to please.
In conclusion, there is so much more to tell but let us suffice to say we cannot wait to be back at our second home. Truly, I know many people feel this way but please believe us when we say this is our home away from home and when the staff says it to you they truly mean it as well.
Thank you to everyone for everything!”
— The Pagoria Family
Each of our resorts have officially been recognized as being among the best in Mexico and have been awarded with the 2020 TripAdvisor Travelers’ Choice Award. This highly coveted award was earned based on the overwhelming amount of outstanding traveler reviews and recognitions.
“Winners of the 2020 Travelers’ Choice Awards should be proud of this distinguished recognition,” said Kanika Soni, Chief Commercial Officer at Tripadvisor. “Although it’s been a challenging year for travel and hospitality, we want to celebrate our partners’ achievements. Award winners are beloved for their exceptional service and quality. Not only are these winners well-deserving, they are also a great source of inspiration for travelers as the world begins to venture out again.” We are honored and appreciate your continued positivity and support throughout the years. Thank you for vacationing with us!
We would like to thank our members and guests for sharing their travel stories with us! If you have enjoyed a recent stay at any of our resorts, we would like to hear about your experience. Please send an email to firstname.lastname@example.org and provide us with your travel story and images or videos of your vacation experience to be featured on our UVCI Travel Trend Setters Blog and our social media pages! Be sure to follow our MyUVCI Facebook page for the latest Villa Group resort updates, guest testimonials, giveaways, and more!
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