Hang up and call the official customer service number listed on your ownership documents or the company's official website.

Never rely solely on the phone number provided by an unsolicited caller.

Generally, no.

Many resale scams begin by asking for advance payments for:

• Marketing fees
• Closing costs
• Transfer fees
• Taxes
• Escrow deposits
• International transaction fees

Once the money is sent, the "buyer" disappears.

It could be.

A common rental scam claims: "We already have a renter. Just pay a processing fee and we'll release your rental income."

Legitimate rental companies clearly explain their fees before marketing your property, not after claiming a renter has already been secured.

Before sending any money:

• Research the company online.
• Look for independent reviews.
• Verify their physical address and phone number.
• Ask how long they've been in business.
• Check if they are licensed where required.
• Contact your vacation ownership company if you're unsure.

Yes. Scammers often say:

• "The buyer will walk away."
• "This offer expires today."
• "You must wire the money immediately."

Legitimate businesses allow you time to review documents and make informed decisions.

No. No company can honestly guarantee:

• A sale
• A specific sales price
• A rental
• A buyer waiting

Be skeptical of promises that sound too good to be true.

Avoid sharing:

• Banking information
• Credit card numbers
• Online account passwords
• Verification codes
• Social Security number (unless legally required)
• Copies of government-issued ID without verifying the recipient

While business models vary, reputable companies generally:

• Clearly explain their services
• Provide written agreements
• Allow time to review contracts
• Answer your questions openly
• Do not rely on high-pressure tactics

Watch for:

• Guaranteed buyer already waiting
• Guaranteed rental income
• Upfront fees before any transaction
• High-pressure sales tactics
• Requests for wire transfers or cryptocurrency
• Requests to keep the transaction confidential
• Unsolicited phone calls, texts, or emails
• Offers that sound too good to be true

• Stop communicating with the caller or company.
• Do not send additional money.
• Contact your resort or vacation ownership company to verify any claims.
• Save emails, contracts, text messages, and receipts.
• Report suspected fraud to the appropriate consumer protection or law enforcement agencies in your country.